FAQ

We like to be transparent about the way we operate. Here you will find the most frequenty asked questions about our online shop, however if you don’t find what you’re looking for make sure to contact us and we’ll be happy to provide you with more info.
What are the delivery charges for purchases made through Safe Sea website?

Shipping is automatically calculated by the weight of the item/s being purchased and are shipped using MaltaPost. If you would like to track your items MaltaPost offers tracked shipping at a charge of €5. If you are in Malta we also deliver using currier service,  same day pickup and delivery. Feel free to email us on [email protected] for any inquiries.

Which countries do Safe Sea ship to?

We ship worldwide.

How long will delivery take?

We process each and every order between 1 or 2 working days. Delivery to Malta takes 1-2 working days. International shipping takes 2-15 working days depending on your location. If one has chosen the tracked option MaltaPost use the express shipping method.

Which payment methods are accepted in the Online Shop?

We choose the most reliable and secure payment gateway on the planet so you can shop with confidence. Paypal is our main option if one don’t have a Paypal account, we have the other easy and secure Braintree gate way. If you have a big order we can also accept bank to bank transfer.

How secure is shopping in the Online Shop? Is my data protected?

We do not keep any data relating to credit cards whenever someone makes a purchase with on our website because transactions are handed over to PayPal. That means you would not be sharing any credit card information with anyone when you make a purchase at Safe Sea Marine Center. If however you require an alternative payment method and wish to handle a transfer directly with us (such as through bank transfer) we will always treat your information as strictly confidential.

Do I receive a receipt for my order?

You will receive an automated receipt from our online shop, and you will also receive a PayPal receipt if you check out with paypal. That means your paper work is fully covered with us!

What if no ones in to accept packages?

If no one is available when Courier or Post Man tries to Deliver, In most cases They will leave you a note that they will either attempt to Re-Deliver the next day or prompted to Ask for
the best Day for Re-Delivery.
For Local Deliveries, We will give you the option of picking it up in store or to re-deliver the following work-day.

Where can I track my shipping after ordering?

You will be provided with a tracking number so that you can monitor your shipping status online.

Will I be charged Customs + Import Duties?

If you reside in Europe, you should not be charged any Customs or Import Duties. If you (the customer) resides outside of Europe, you may be charged Custom & Import Duties.

Do shipping costs include custom duty fees or import taxes?

Shipping charges do not include any duty or taxes applicable on import into countries outside of the EU.

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